Privacy Policy

Privacy Policy

Indus Textile Valley (“Company,” “we,” “our,” or “us”) is committed to safeguarding the privacy of our clients, vendors, and website visitors (“users”). This Privacy Policy explains how we collect, use, disclose, and protect personal information provided to us, and it outlines your rights regarding this information. By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, address, email address, phone number, and payment details when you:

• Place an order.
• Request information about our services.
• Communicate with us directly.

1.2 Non-Personal Information: We collect non-personal information automatically through cookies and analytics tools, including but not limited to:

• IP address.
• Browser type and version.
• Operating system.
• Pages visited on our website.
• Time and date of your visit.

1.3 Vendor and Partner Data: For business purposes, we may collect information about our vendors and partners, such as business names, addresses, contact details, and tax identification numbers.

2. How We Use Collected Information

We use the information collected for the following purposes:

2.1 To Provide Services:

• Fulfill orders and manage transactions.
• Communicate with clients regarding orders, lead times, and delivery schedules.

2.2 To Improve User Experience:

• Personalize website interactions.
• Analyze website traffic and user behavior.

2.3 For Legal and Compliance Purposes:

• Comply with tax, accounting, and regulatory obligations.
• Prevent fraudulent activities.

3. Sharing of Information

3.1 Third-Party Vendors: We may share personal and non-personal information with trusted third-party vendors, such as logistics providers, payment processors, and service partners. These vendors are contractually obligated to use the information solely for providing services on our behalf.

3.2 Legal Obligations: We may disclose personal information when required by law, court order, or other legal processes to:

• Protect our rights and property.
• Prevent fraud or other unlawful activity.
• Respond to government requests.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal information may be transferred to the relevant third parties.

4. Data Security

4.1 Protection Measures: We use industry-standard security measures, such as encryption, firewalls, and secure servers, to protect personal information from unauthorized access, disclosure, or loss.

4.2 Limitations: While we strive to protect your data, no transmission of information over the internet or electronic storage method can be guaranteed to be 100% secure. By using our services, you acknowledge and accept these risks.

5. Retention of Data

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce agreements.

6. User Rights

6.1 Access and Correction: You may request access to the personal information we hold about you or request corrections to inaccurate or outdated data.

6.2 Data Deletion: You have the right to request the deletion of your personal data, subject to legal and business obligations.

6.3 Opt-Out: You can opt-out of receiving marketing communications at any time by contacting us directly or using the unsubscribe link provided in emails.

7. Cookies and Tracking Technologies

7.1 Use of Cookies: We use cookies to enhance your experience, gather analytics, and deliver targeted advertisements. Cookies may include session cookies, persistent cookies, and third-party cookies.

7.2 Cookie Preferences: You can control or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Liability Disclaimer

8.1 No Guarantee of Accuracy: We make reasonable efforts to ensure the accuracy of information shared on our website but cannot guarantee it will be error-free or current at all times.

8.2 Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of these external websites.

8.3 Limitation of Liability: To the fullest extent permitted by law, the Company disclaims all liability for any:

• Direct, indirect, or consequential damages arising from the use of our services or website.
• Losses resulting from third-party services, including shipping, insurance, and payment processing.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Indus Textile Valley
Karachi, Pakistan
Email: info@industextilevalley.com
Phone: 03272186264